Our technical support team is available to support any of your scientific inquiries. In addition, navify eServices, is a a self-service portal where you can access technical documentation, such as:
Access navify eServices by visiting navifyportal.roche.com
To report a complaint or adverse event, please contact the U.S. Roche Local safety Unit:
| Address: | Roche Diagnostics Corporation 9115 Hague Rd Indianapolis, IN 46256 USA |
| Phone: | +1 800-262-4911 |
| Email: | [email protected] |
Simply fill out this form and we’ll be in touch. If outside the United States, please submit your request via the global contact page.
United States customers only. For outside the US visit, please submit your request via the global contact page.
Scientific Support
[email protected]
Phone: 800-262-4911
Automated Method Support
[email protected]
Phone: 800-262-4911
Hours of Operation
Monday-Friday, 8:30am - 5pm ET
Our customer order support team is available Monday through Friday, 8:30am - 5pm to provide support for your order inquiries. Please call 781-497-2933.
In addition, you may be able to get the information you need though navify eServices, a self-service portal where you can manage your orders and access topics such as:
Order Status
Request Order Notifications
Place orders online for select products
Access navufy eServices by visiting navifyportal.roche.com.
To report a complaint or adverse event, please contact the U.S. Roche Local safety Unit:
| Address: | Roche Diagnostics Corporation 9115 Hague Rd Indianapolis, IN 46256 USA |
| Phone: | +1 800-262-4911 |
| Email: | [email protected] |
Simply fill out this form and we’ll be in touch. If outside the United States, please submit your request via the global contact page.
United States customers only. For outside the US visit, please submit your request via the global contact page.
To deactivate an account, please contact [email protected].
To request a Certificate of Analysis, please contact [email protected].
Order support for the products listed below, please contact [email protected]
AVENIO ctDNA Analysis Kits
AVENIO Edge System
AVENIO Millisect System
AVENIO Tumor Tissue Analysis Kits
AVENIO Tumor Tissue CGP Kits
LightCycler Reagents and Consumables
MagNA Pure Systems
Order Support for all other products, please contact [email protected]
Whether you have scientific questions, or are interested in learning about our variety of sequencing and life science products, we will get you the answers you need. Even better, you have options on how to get those answers.
navify eServices is a a self-service portal where you can access:
eLabDocs for instant, 24/7 access to all customer-facing documentation for all Roche Diagnostics products, including technical documentation like safety data sheets, customer bulletins, operating manuals, value sheets, method sheets, etc.
Roche Diagnostics University (RDU), for product training at your pace.
Order Management, where you can check order status, request order notifications, and place online orders for select products.
To report a complaint or adverse event, please contact the U.S. Roche Local safety Unit:
| Address: | Roche Diagnostics Corporation 9115 Hague Rd Indianapolis, IN 46256 USA |
| Phone: | +1 800-262-4911 |
| Email: | [email protected] |
Simply fill out this form and we’ll be in touch. If outside the United States, please submit your request via the global contact page.
United States customers only. For outside the US visit, please submit your request via the global contact page.
For order support for the products listed here, contact [email protected]
AVENIO ctDNA Analysis Kits
AVENIO Edge System
AVENIO Millisect System
AVENIO Tumor Tissue Analysis Kits
AVENIO Tumor Tissue CGP Kits
LightCycler Reagents and Consumables
MagNA Pure Systems
Order Support for all other products contact [email protected]
Technical Support: [email protected]
Certificate of Analysis: [email protected]
General Inquiries: [email protected]
Indianapolis Office
9115 Hague Road,
Indianapolis, IN 46250
USA
Wilmington Office
200 Ballardvale Street, Suite 250
Wilmington, MA 01887
USA
To request a Certificate of Analysis, please visit navify eServices, our self-service portal. If you do not have a navify account, please contact [email protected].
If you need immediate assistance, please call us at 855-527-2246.
