RSS CT Supplier Information


In the following you will find our terms for delivery of goods regarding:

  • Pallets
  • Receipt of goods
  • REACH-Regulation
  • Change Notifications
  • Lot homogeneity
  • Instructions of shipment
  • Certificate of Analysis
  • Accounting & Customs Clearance

“In case of controversies between written individual agreements regarding the terms of sale and the regulations described on this webpage, the stipulations of such written individual agreements shall prevail.”


Roche is committed to sustainability in all business activities and aims to apply highest ethical standards. Our suppliers (suppliers of materials, service providers and contract manufacturers) play an important role as enablers of our sustainable growth and overall success.

Furthermore, Roche promotes innovation and strives for economic, social and environmental sustainability in order to ensure the long-term success of Roche and its stakeholders. In support of this goal, Roche firmly demands adherence to ethical principles for labor, environment, health and safety and management systems.

Roche Supplier - Code of Conduct


Deliveries have to be marked with:

  • Shipment reference / shipper address
  • Recipient address
  • PO Number
  • Content (Roche/Kapa Biosystems material number, batch, quantity)
  • Number of packages


Advise your shipment at least one day before together with the number of packages and the purchase order number.

Please contact:

Inventory Controller
Tel:  021 448 8200

Warehouse opening hours:
Monday – Thursday:     08:00 am – 16:00 pm
Friday: 08:00 am – 14:30 pm

Please take note, that custom goods deliveries outside the above-mentioned official opening times, will not be accepted!

Necessary storage of materials will be supplier’s responsibility until next opening hours.

The producer/importer of the material has to comply the REACH regulations. Acceptance of the purchase order confirms compliance of the mentioned regulation.

The specifications, test methods, manufacturing facility, packaging as well as the production process including equipment with potential impact on product quality and critical raw materials used are mandatory for Supplier and may not be changed without the prior written consent of Roche / Kapa Biosystems (Pty) Ltd. Suppliers are to notify RSSCT by completing the form in Supplier Change Request form attached to the purchase order and forward

Please deliver only from one single lot per purchase order, adhering to the expiration period stated within the specification. Non-compliance must be authorised by RSSCT Procurement department via

Delivery address

Cape Town

Custom Clearance
Rholig Grindrod

Roche Sequencing Solutions Cape Town / Kapa Biosystems (Pty) Ltd.

Nicholas Behari, Inventory Controller
271 Victoria Road,  Salt River, Cape Town 7925, 
South Africa

Telephone number: 021 448 8200
Email address:

  • Self-declaration, relieved from the requirement to present the goods to customs
  • Number of packages
  • Weight
  • Dimensions (only for freight)


  • Delivery note
  • Invoice
  • Shipper's Letter of Instruction (SLI)

If veterinary permits are required for shipment of materials, please follow the instruction below:

  • Invoice should contain exact trade names for each item incl. animal or herbal components
  • Required documentation will be forwarded to supplier for sign off and returned via email on

Each shipment must include the Certificate of Analysis of each lot delivered. Please do not put it into the package, please include the Certificate with shipping documents.

Attach the original invoice plus two copies to the consignment.

Invoice must include:

  • Our purchase order number
  • Order item
  • Material number
  • HS Code of the internationally valid nomenclature for every invoice item
  • A correct and realistic commercial value or market value for every invoice item