RSS highly values the relationships we have with our many supply partners. The ultimate success of RSS, our customers, and our suppliers is directly related to creating an optimized supply-chain relationship, wherein the flow of goods is timely and of superior quality.
As part of our ongoing commitment to excellence in all aspects of our business, we regularly measure, review and improve the supplier performance. These measures apply to all suppliers who provide direct material for Roche Diagnostics. They are an important part of overall supplier management and prioritization of activities towards improving quality to our customers.
Several measurements used in the overall assessment of the suppliers performance are:
- On time performance
- Quality reliability
- Other Quality issues
This monitoring allows for continuous improvement in performance by targeting key performance metrics, establishing clear performance targets, measurement/feedback of actual performance to target, and finally, analysis and action to close any performance gaps.