Supplier Information


Roche Sequencing Solutions (RSS) recognizes that our suppliers are vital to our success. This website will inform you about the expectations, requirements, and procedures to conduct business with RSS.  By achieving TRUSTED SUPPLY .... ALL THE TIME, we can create a value chain relationship that will provide customer satisfaction, maintain sustainable competitive advantage, and foster long-term mutual benefit.


Deliveries have to be marked with:

  • Shipment reference / shipper address
  • Recipient address
  • PO Number
  • Content (Roche/Kapa Biosystems material number, batch, quantity)
  • Number of packages


Advise your shipment at least one day before together with the number of packages and the purchase order number.

Please contact:

Inventory Controller
Tel:  021 448 8200

Warehouse opening hours:
Monday – Thursday:     08:00 am – 16:00 pm
Friday: 08:00 am – 14:30 pm

Please take note, that custom goods deliveries outside the above-mentioned official opening times, will not be accepted!

Necessary storage of materials will be supplier’s responsibility until next opening hours.

The producer/importer of the material has to comply the REACH regulations. Acceptance of the purchase order confirms compliance of the mentioned regulation.

The specifications, test methods, manufacturing facility, packaging as well as the production process including equipment with potential impact on product quality and critical raw materials used are mandatory for Supplier and may not be changed without the prior written consent of Roche / Kapa Biosystems (Pty) Ltd. Suppliers are to notify RSSCT by completing the form in Supplier Change Request form attached to the purchase order and forward

Please deliver only from one single lot per purchase order, adhering to the expiration period stated within the specification. Non-compliance must be authorised by RSSCT Procurement department via

Delivery address

Cape Town

Custom Clearance
Rholig Grindrod

Roche Sequencing Solutions Cape Town / Kapa Biosystems (Pty) Ltd.

Nicholas Behari, Inventory Controller
271 Victoria Road,  Salt River, Cape Town 7925, 
South Africa

Telephone number: 021 448 8200
Email address:

  • Self-declaration, relieved from the requirement to present the goods to customs
  • Number of packages
  • Weight
  • Dimensions (only for freight)


  • Delivery note
  • Invoice
  • Shipper's Letter of Instruction (SLI)

If veterinary permits are required for shipment of materials, please follow the instruction below:

  • Invoice should contain exact trade names for each item incl. animal or herbal components
  • Required documentation will be forwarded to supplier for sign off and returned via email on

Each shipment must include the Certificate of Analysis of each lot delivered. Please do not put it into the package, please include the Certificate with shipping documents.

Attach the original invoice plus two copies to the consignment.

Invoice must include:

  • Our purchase order number
  • Order item
  • Material number
  • HS Code of the internationally valid nomenclature for every invoice item
  • A correct and realistic commercial value or market value for every invoice item


RSS requires that suppliers include the details below on all invoices submitted for payment. 

  1. Invoice Number
  2. PO Number 
  3. Amount Due
  4. Purchasing Co. (contact)
  5. Purchasing Company
  6. Invoice Date 
  7. Item Description 
  8. Quantity/Price Info

Invoices will be paid according to contractual terms, including pre-existing Purchase Orders (PO). Invoices against a Roche Purchase Order must meet the following requirements:

  • Purchase Order number must be on the invoice. 
  • Purchase Order number must match a valid Roche Purchase Order number. 
  • Supplier must only bill for shipped goods/services as directed on the Purchase Order.

In certain instances, a PO is not required. If you do not have a PO with Roche, please ensure that the appropriate RSS good/service recipient contact information is included on the invoice.

Proper invoice submission is important to ensure that your invoices are processed timely and accurately. Incomplete or missing information may result in delay of payment or cause rejection of invoice.

Invoices must be submitted to the following e-mail addresses for:

 San Jose "Ariosa"
 San Jose "RSS"
 Santa Clara

Any inquiries regarding an invoice or payment must be submitted to the following: 
Phone: 1-877-906-8979 
Support Hours: Monday–Thursday, 8 am EST–6 pm EST; Friday, 8 am–4 pm EST

RSS highly values the relationships we have with our many supply partners. The ultimate success of RSS, our customers, and our suppliers is directly related to creating an optimized supply-chain relationship, wherein the flow of goods is timely and of superior quality.

As part of our ongoing commitment to excellence in all aspects of our business, we regularly measure, review and improve the supplier performance. These measures apply to all suppliers who provide direct material for Roche Diagnostics. They are an important part of overall supplier management and prioritization of activities towards improving quality to our customers.

Several measurements used in the overall assessment of the suppliers performance are:

  • On time performance
  • Quality reliability
  • Other Quality issues

This monitoring allows for continuous improvement in performance by targeting key performance metrics, establishing clear performance targets, measurement/feedback of actual performance to target, and finally, analysis and action to close any performance gaps.

If supplier-related quality issues arise, RSS drives analysis and correction of the problem via our Supplier Corrective Action Request process. A Supplier Corrective Action Request can be issued based on three possible circumstances:

  1. In response to a supplier audit where the audit rating of either "Approved-Needs Improvement" or "Not Approved" is identified and a formal corrective action is warranted.
  2. In response to significant event(s) that have a broad impact and require immediate attention. Example: Failure to comply with stated specifications or a manufacturing failure due to nonconforming raw material. In addition, field failure data or other types of defect analysis may identify latent defects and warrant a formal corrective action.
  3. In response to supplier performance metrics or other data that shows performance trends.

If a Supplier Corrective Action Request is to be issued, an RSS Quality and/or Procurement representative will forward the Supplier Corrective Action Request form describing the issue, to the supplier’s Quality representative. RSS’s expectation is that a thorough root cause analysis, corrective action plan, and validation plan be developed for each issue. The required supplier response time is less than 15 days for routine issues.

Specifications, test methods, manufacturing facility, packaging, as well as the production process (including equipment) with potential impact on product quality may not be changed without the prior written consent of RSS. Suppliers are to notify RSS by completing the mandatory information on the Supplier Change Request Form located here. The process below gives a guidance on notifying RSS for any such changes:

  1. RSS is notified of a potential change through ‘Change notification form’ with supporting data and documents
  2. Form submitted to Roche Procurement representative
  3. Changes are reviewed by Roche Quality and then accepted/rejected

The materials should be shipped to the following address & time based on the site and time zone.

  Madison Pleasanton San Jose Santa Clara
Address 500 S Rosa Rd, Madison, WI 53719 4300 Hacienda Dr, Pleasanton, CA 94588 5954 Optical Court San Jose CA 95138 2841 Scott Blvd, Santa Clara, CA 95050
Delivery Time 9:00am to 5:00pm CT 8:00am to 4:30pm PDT 8:00am to 4:30pm PDT 8:30am to 4:30pm PDT

Roche Terms & Conditions:
Click here to view our terms & conditions. Our terms & conditions change based on negotiated supply agreement. Please reach out to us for any questions.

Roche Supplier Code of Conduct: Click here to view our supplier’s code of conduct.

Prospective suppliers are evaluated and qualified to ensure supply of quality goods and services to RSS. Roche partners with suppliers who supply the highest quality of materials and services, adhere to applicable terms and conditions, and who follow the Roche Supplier Code of Conduct.  To discuss the potential to enter into a business relationship with RSS, please contact the RSS Procurement departments below:

Pleasanton / Belmont / Madison

San Jose